Terms of service

These terms are the agreement between your studio and NEW.E AI Solutions for using Artiz Studio. In plain words: you own your photos and content, and we only use them to run the Service for you; you pay for your plan in advance and it renews automatically until you cancel; you can cancel any time and keep access until the end of the period you have paid for; you must have the right to use the photos you upload and use the Service lawfully; and you should always keep your own backups of your original files. Please read the full terms below, because they are legally binding.

About these terms

Artiz Studio is provided by NEW.E AI Solutions, with its registered office at Chennai, India ("we", "us", "our").

These Terms of Service apply to our website (https://artizz.in), web app (https://app.artizz.in), desktop app, and the galleries, album approval pages, photo-booth kiosk and live event wall delivered through them (together, the "Service"). Our Privacy Policy and our Refund & Cancellation Policy form part of these terms.

By creating an account, starting a trial or using the Service, you agree to these terms. If you are accepting them on behalf of a studio, company or other organisation, you confirm that you are authorised to bind it, and "you" means that organisation.

Who can use the Service

The Service is built for photography businesses. To open an account you must be at least 18 years old, able to enter into a binding contract under Indian law, and using the Service for business or professional purposes.

You must give accurate sign-up information and keep it up to date. You are responsible for keeping your password and devices secure and for everything that happens under your account. If you think someone has accessed your account without permission, tell us at once at hello@artizz.in.

You may sign in with an e-mail address and password or, where available, with your Google account. If you use Google, Google's own terms also apply to that sign-in.

Team members

You can invite team members to your studio account. You decide what they can access, and you are responsible for their use of the Service and for removing their access when they leave. Team members must also follow these terms.

Clients and guests

Your clients, their families and event guests can use the links you share without creating an account. They may view galleries, pick favourites, leave notes, approve or e-sign album designs, download files if you allow it, and use event features such as "Find my photos".

You are responsible for deciding who receives your links, and for setting PINs, watermarks, download permissions and expiry dates as you see fit. Anyone who has a link (and its PIN, if you set one) can access what it shows.

The Service

Artiz Studio helps photographers import and cull photos, retouch, design albums, share galleries for client selection and album approval, prepare print and lab orders, run a photo-booth kiosk and display a live event wall. Some features run on your own computer or in your browser, and some use our cloud servers.

Your original photo files stay on your own computer, or on your studio's own local server if you run one. Our cloud stores reduced-size smart previews, retouched renders, album designs, client selections and comments, delivery files you choose to share, your branding, and account and billing records.

We keep improving Artiz Studio, so features may be added, changed or retired over time. If we remove a feature that is a core part of your paid plan, we will tell you in advance where reasonably possible. The desktop app is currently available for Windows; other platforms may follow but are not promised.

Free trial

New studios can try the Service free for 14 days, with no payment details needed. At the end of the trial you can choose a paid plan to keep using the Service. If you do not, your account becomes read-only and your data is handled as described under "What happens to your data" below. We may change or end the trial offer for new sign-ups at any time, and we may refuse a trial where we see signs of misuse, such as repeated trials by the same studio.

Plans, prices and taxes

We offer the Min, Pro and Max plans, billed monthly or yearly. Yearly billing costs less overall (roughly two months free compared with paying monthly). Each plan includes features and storage limits as described on our pricing page at the time you subscribe.

Prices are in Indian rupees (₹). At present, prices shown are the final amount you pay and no GST is added, because NEW.E AI Solutions is not yet registered for GST. If we become registered, or the law otherwise requires it, GST and any other applicable taxes will be added as required, and the full amount will always be shown to you before you pay.

We may change our prices. A price change will not affect a billing period you have already paid for. We will tell you by e-mail or in the app before a new price applies to your renewal, so you have time to change plans or cancel.

Payments and automatic renewal

Payments are processed by Razorpay, our payment partner, using UPI AutoPay, cards, netbanking or other methods Razorpay supports. Razorpay's terms also apply to your payment. We never see or store your full card number, CVV, UPI PIN or banking passwords.

Subscriptions are paid in advance. When you subscribe, you authorise us, through Razorpay, to charge the plan price at the start of each billing period (monthly or yearly) until you cancel. This is done using a recurring payment mandate that you approve with your bank or UPI app, in line with the Reserve Bank of India's rules for recurring payments. As those rules require, you will receive a notification from your bank or payment app before each renewal charge, and you can withdraw the mandate from your bank or UPI app at any time. Withdrawing the mandate stops future charges but does not by itself cancel your subscription in Artiz Studio, so please also cancel from the Account page.

If a renewal payment fails, we may retry it and will remind you to update your payment method. If payment is still not received after a reasonable grace period, your account may become read-only until payment is made.

Cancellation

You can cancel your subscription at any time from the Account page. Cancellation takes effect at the end of your current paid period, and you keep full access until then. No further charges will be made after that.

Refunds

Refunds are governed by our Refund & Cancellation Policy, which includes a 7-day money-back guarantee on your first paid subscription. Apart from what that policy and the law provide, payments are non-refundable.

Changing plans

You can upgrade or downgrade your plan from the Account page. Any amount payable for an upgrade is shown to you before you confirm. Downgrades take effect from your next billing period. If your content is larger than the storage included in a lower plan, see "Storage limits" below.

Storage limits

Each plan includes a set amount of cloud storage. If your studio goes over its limit, new uploads will be blocked until you upgrade or free up space. We will not delete your existing content because you have gone over your limit.

Your content

"Your content" means the photos, previews, renders, album designs, branding, text and other material that you, your team, your clients or your guests upload to or create in the Service.

You own your content. We do not claim any ownership of it.

You give us a limited, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your content only as needed to provide, secure and support the Service for you, for example to create smart previews, show galleries to the people you share them with, and keep backups. This licence ends when your content is deleted from our systems, except for copies remaining in backups until they roll off. We will not use your content for advertising, will not sell it, and will not use it to train AI models.

You are responsible for your content. You confirm that you have all the rights, licences and permissions needed to upload and share it, including the consent of the people photographed where the law requires it.

Personal data of your clients and guests

When you upload or share photos and information about your clients and guests, your studio is the Data Fiduciary for that personal data under India's Digital Personal Data Protection Act, 2023, and we act as your Data Processor. That means:

• you decide why and how that data is used, and you are responsible for having a lawful basis, including consent where required; • you are responsible for giving your clients and guests any notices the law requires and for handling their requests, with our help where needed; • we process that data only to provide the Service to you and on your instructions, keep it secure, and help you respond to requests and incidents; and • when photos include children, you are responsible for obtaining consent from a parent or lawful guardian where the law requires it.

The "Find my photos" selfie feature asks guests for explicit consent before use, and face templates are deleted automatically after the event period, as described in our Privacy Policy. Please use event features responsibly and tell guests about them where appropriate.

Acceptable use

You agree not to use the Service, and not to let anyone else use it, to:

• upload, store or share anything illegal, including obscene material, child sexual abuse material, or content that defames or harasses anyone; • upload or share photos of people without their consent where consent is required, or in ways that invade their privacy; • infringe anyone's copyright, trademark or other rights; • attack, overload, probe or disrupt the Service, its servers or other users, or try to bypass security, plan limits or access controls; • scrape, crawl or harvest data from the Service, or access it by automated means except through features we provide; • copy, modify, reverse engineer or decompile the software, except where the law expressly allows it; • resell, rent, sublicense or offer the Service to others as your own product without our written permission; or • distribute malware or use the Service for spam, fraud or any other unlawful purpose.

If we receive a valid complaint or a lawful order about content, we may remove or disable access to it, as required under Indian law, including the Information Technology Act, 2000 and the rules under it.

Our software and intellectual property

Artiz Studio, including its software, desktop app, AI models, designs, templates, logos and documentation, belongs to NEW.E AI Solutions or its licensors and is protected by law. Except for your content, all rights in the Service remain with us.

While your account is in good standing, we give you a personal, non-exclusive, non-transferable, revocable licence to use the Service, and to install the desktop app on computers used by your studio, for your studio's business, subject to these terms and your plan.

If you send us ideas or feedback, we may use them freely to improve the Service, with no obligation to you.

Third-party services

The Service relies on some third-party services, such as Razorpay for payments, DigitalOcean for hosting, Google for sign-in and website fonts, and an e-mail delivery provider. Your use of features that connect to third parties, such as photo labs you send orders to, may also be subject to their terms. We are not responsible for third-party services we do not control, though we choose our providers carefully.

Availability, support and backups

We make reasonable efforts to keep the Service available, secure and working well, and we take weekly backups of our servers. However, the Service may sometimes be unavailable because of maintenance, updates, internet problems or events beyond our control, and we do not promise uninterrupted or error-free operation.

Your original photos live on your own computer or your own server, not in our cloud. You are responsible for keeping reliable backups of your original files and your local project data. We are not responsible for loss of or damage to files stored on your own devices or servers.

For support, write to hello@artizz.in.

Suspension and termination

You may stop using the Service and delete your account at any time.

We may suspend or limit your account, or remove content, if we reasonably believe you have seriously or repeatedly breached these terms, your use puts the Service, other users or the public at risk, payment is overdue, or we are required to by law. Where reasonable, we will tell you first and give you a chance to fix the problem. We may close an account permanently for serious or repeated breaches.

What happens to your data

When your subscription ends or your account is closed, your account becomes read-only and we keep your data for 60 days so you can renew or export it. After that, your data is deleted from our active systems, and backup copies roll off within about 30 more days.

You can ask us to export or delete your data at any time. Deleting your account deletes your cloud data, except records we must keep by law, such as invoices and payment records.

Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we do not give any warranty that the Service will meet every requirement you have, or that AI results such as culling suggestions, face recognition or retouching will always be accurate. You should review AI suggestions before relying on them, especially before delivering work to clients.

Limitation of liability

To the extent permitted by law:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, business, goodwill or data stored on your own devices; and • our total liability to you for all claims relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited under Indian law, such as liability for fraud.

Indemnity

You agree to compensate and protect NEW.E AI Solutions and its team against claims, losses and reasonable costs, including legal fees, arising from your content, your use of the Service in breach of these terms or the law, or your failure to obtain the consents and permissions your content requires.

Changes to these terms

We may update these terms from time to time. We will post the new version with a new effective date and, for significant changes, notify you by e-mail or in the app at least 15 days before they take effect, unless a change is needed sooner for legal or security reasons. If you do not agree to the changes, you can cancel before they apply. Continuing to use the Service after that means you accept the updated terms.

Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, please contact us first so we can try to resolve it informally. If it cannot be resolved, the competent courts in India will have exclusive jurisdiction, subject to any rights you have under applicable consumer protection law.

Grievance Officer

If you have a complaint about the Service, about content on it, or about how we handle personal data, please contact our Grievance Officer:

• Designation: Grievance Officer, NEW.E AI Solutions • Address: Chennai, India • E-mail: hello@artizz.in

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days, and in any case within the time required by applicable law.

General

• Entire agreement: these terms, with our Privacy Policy and Refund & Cancellation Policy, are the whole agreement between you and us about the Service. • Severability: if any part of these terms is found unenforceable, the rest stays in effect. • No waiver: if we do not enforce a term straight away, we can still enforce it later. • Assignment: you may not transfer your account or these terms without our written consent. We may transfer them as part of a merger, acquisition or sale of our business, with notice to you. • Events beyond control: neither of us is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, power or internet outages, or government action. • Notices: we will send notices to the e-mail address on your account or show them in the app. You can send notices to us at hello@artizz.in.

Questions? Write to hello@artizz.in.