Refund & cancellation policy

This policy explains how cancellations and refunds work for Artiz Studio subscriptions, and how the Service is delivered to you. In short: you can try Artiz Studio free for 14 days without a card; if your first paid subscription is not right for you, ask within 7 days of the first charge for a full refund; you can cancel any time and keep access until the end of the period you have paid for; and later renewals are not refunded. Artiz Studio is provided by NEW.E AI Solutions, Chennai, India.

Free trial

New studios get a 14-day free trial with no payment details required. Nothing is charged during the trial, and you will not be charged automatically when it ends. You only pay if you choose a plan.

7-day money-back guarantee on your first subscription

If you are not happy with your first paid subscription, whether monthly or yearly, you can ask for a full refund within 7 days of the first charge. Just e-mail us within that window and we will refund the full amount; no long explanation is needed, though we always appreciate hearing what we could do better.

Once the refund is approved, your subscription is cancelled and your account becomes read-only. Your data is then kept for 60 days and handled as described in our Terms of Service and Privacy Policy.

The guarantee applies once per studio, to its first paid subscription only.

Renewals and partial periods

Subscriptions renew automatically at the end of each monthly or yearly period until you cancel. Before each renewal charge you will receive a pre-debit notification from your bank or payment app, as required by the Reserve Bank of India's rules for recurring payments.

Renewal payments are non-refundable, and we do not give refunds or credits for partly used periods, unused features or unused storage. This is why cancellation is simple and can be done at any time before your next renewal.

Cancelling your subscription

You can cancel any time from the Account page in the app. Cancellation takes effect at the end of your current paid period. You keep full access until then, and no further charges will be made.

You can also withdraw your recurring payment mandate from your bank or UPI app. This stops future charges, but please cancel from the Account page as well so your subscription status is updated correctly.

Upgrades and downgrades

When you upgrade, the amount payable is shown to you before you confirm. Downgrades take effect from your next billing cycle, and the current period is not partly refunded.

Duplicate or incorrect charges

If you are charged twice for the same period, charged after you cancelled, or charged an incorrect amount because of an error on our side or the payment system's, we will refund the extra amount in full. Please write to us with the payment details and we will sort it out quickly.

If we discontinue a plan or the Service

If we discontinue your plan or the Service and you are unable to continue on an equivalent plan, we will refund the unused part of any prepaid period on a pro-rata basis, and give you reasonable time to export your data.

How to request a refund

E-mail hello@artizz.in from the e-mail address linked to your Artiz Studio account, with:

• your studio name; • the date and amount of the charge; and • the payment reference or invoice number, if you have it.

We will acknowledge your request within 2 working days and confirm whether it is approved.

How refunds are paid

Approved refunds are made to the original payment method through our payment partner, Razorpay. The money usually reaches your account within 5–7 working days after approval, although some banks and card issuers take longer. We cannot refund to a different account or payment method.

Delivery of service

Artiz Studio is a digital software service. We do not ship any physical goods.

• Delivery is online. When your payment succeeds, your plan is activated on your Artiz Studio account straight away, and you can use it at https://app.artizz.in and in the desktop app. • The Windows desktop app is downloaded from our website, https://artizz.in, and uses the same account. • A payment confirmation and receipt are sent to the e-mail address on your account. • If your plan is not active within 24 hours of a successful payment, please write to hello@artizz.in and we will fix it or refund you. • If you use Artiz Studio to send print or album orders to a lab, the printing, shipping and any payment for those prints are handled by that lab under its own terms.

Contact

For any question about payments, cancellations or refunds, write to hello@artizz.in. For complaints, you can also contact our Grievance Officer at the same address. We acknowledge complaints within 24 hours and aim to resolve them within 15 days, and in any case within the time required by applicable law.

Questions? Write to hello@artizz.in.